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Warranty

Music Creators Warranty

  • Music Creators warranties its instruments, cases and bows to be free of defect in material and construction, as described in detail below for limitations and restrictions to this warranty. Music Creators will, at its option, repair or replace any item found to have been defective in materials or manufacture under the terms stated here to the original purchaser. Music Creators shall be the sole arbiter of eligibility for warranty repair or replacement. Music Creators liability is limited to repair or replacement of defective items. Music Creators reserves the right to make changes to this warranty.

Terms and Conditions

Instruments:

  1. Warranty covers new instrument’s defects in material and construction for 12 months from the date of purchase.
  2. Warranty on new instruments only applies to the original purchaser who retains a receipt as proof of purchase.
  3. Warranty on new violin, viola, cello pegs, tailpieces, chinrests, endpins are limited to 12 months from the date of purchase.
  4. All second hand and consignment instrument carry 3 months warranty.
  5. Bridges are not covered under warranty unless the instrument is unplayable due to the height of the instrument.
  6. Any misuse of the instrument is not covered. Exposures to excessive cold, heat, moisture, or dryness are considered misuse of the instrument.
  7. Warranty does not cover general wear and tear or accidental damage.
  8. Warranty does not cover the strings.
  9. Warranty is void if any repair or attempt to repair on the instrument is performed by customer or by another store.
  10. Music Creators reserves the right to determine warranty claims at their own discretion.

Bows:

  1. Warranty covers new bow defects in material and construction for 3 months from the date of purchase.
  2. Customer must obtain the proof of purchase to be eligible for the warranty.
  3. All second hand bows carry NO warranty.
  4. Bow hair is not covered under warranty.
  5. Tips are not covered under warranty unless they become loose straight after purchase.
  6. Thumb grips and lapping are not covered unless the bow could not be tighten or loosen straight after purchase.
  7. Warranty does not cover general wear and tear or accidental damage.
  8. Music Creators reserves the right to determine warranty claims at their own discretion.

 Accessories:

  1. All accessories carry 3 months warranty for defects in material and construction from the date of purchase.
  2. Customer must obtain the proof of purchase to be eligible for the warranty.
  3. Warranty does not cover general wear and tear or accidental damage.